作者： 远景顾问

Change management is the most challenging assignment consultant feels reluctant to take because of natural of assignment is to overcome resistant of all participated and makes change happen as wished. During change process, people involved whose interests and benefits is jeopardized will resist and even undermine change process. Change management project, for its naturel of complexity and difficulty, special consideration should be given.

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Business consulting company, by nature of consultancy, should advocated and influence client to adapt advance business management methodology and practice. In reality, business consulting company also face difficulty in compensation system and performance management. Due to complexity of business consultancy, some of predicament remains unsolved and serious consideration should be given.

继续阅读“Commission for Business Consulting Project Should Revised”

Sharing working skill and knowledge in some industry, such as IT Company, Biotech Company, is of vital importance of their survive, prosperity and successful innovation. But reality of workplaces skill and knowledge sharing is discouraging and dim. In a survey conducted by our project in a hi-tech company shows that about 85% of respondent says they had never shared skill and knowledge with collogue in the past year and about 89% will not share with theirs collogue in the next year. To solve the problem, some strategy is design and implemented.
Incentive system holds immediately impact on employee’s behavior and should be examined carefully. Employee faced with great pressure of performance appraisal and force distribution is most reluctant to share their knowledge. In order to change situation of knowledge sharing, performance system should be redesigned. Sharing skill and knowledge should be included in the system, and results come from knowledge sharing should be evaluated and rewarded accordingly. Other incentive system also should be close look at, such as compensation system. Now existing compensation system encourages selfness and egoism, new system should be introduced, and employee should be pay not only according to their diplomas or qualification, but to their authentic contributions to company’ successful innovation.
Mentorship impact skill and knowledge formation, the skillful and seasoned should take responsibility of mentoring green hand and guide their vocational growth according to company’ strategy. If implemented successful, mentorship system can benefit both mentor and mentee, and helpfully can establish knowledge sharing culture. The difficulty of mentorship system is to evaluate mentorship result and effectiveness, both in term of individual and organizational level.
For sunrise industry, working place learning and knowledge sharing is crucial factor for survive and sustainable growth, new methodology and practice should be introduced to encourage and guarantee knowledge sharing among employee and foundation of incentive system should be revised according to new embarrassment encounter in knowledge times and knowledge workforce.

Change management involves people to modify and adapt something new and different, but first, they must informed about reason, direction and way to change. In change management process, communication becomes crucial and center, open communication system can facilities the whole process. On the contrary, without formal communication mechanism, grapevine and rumor will prevailing, in the end, change process jeopardizes productivities of whole enterprise.
For business consultant in change management project, some tacit can help establishing communication system which can insure smoothly transformation.
Report Process: Before project launch, designing clearly path way of reporting is necessary and requisite. Generally, change management project impact whole system, and should be reported according to firm hierarchy system. Carefully design meetings with functional manager, pay attention to and listen carefully to their demand, emotional appeal can make project ran smoothly. During communications with functional manager, consultant face with problem of information overload, and should distinguish between usefully and wasted ideas. From reporting process, consultant should draw basic conclusions and verified by data analyzed.
Decision Process: After reporting to functional manager, and change strategy designed, consultant will involve themselves in decision process. Finding economic buyer and find their preference is of vital importance. Step by step buy in higher officers before reporting can insure there is no discrepancy between them and makes reporting easy and discussion free. For argument and debate in meeting means extra work and risks for consultant.
Propaganda Tacit: Change management project with aim to modify and mobilize all people involved, so propaganda strategy should be given special consideration. Like commercial promotion, consultant should use all resource available, internal meeting, email, and social media, to clearly deliver messages of change direction, purpose and relevant benefit. Message should be realistic and without exaggeration. Some special group whose interesting is impacted by change process should be given extra consideration and design special method and way of communication.
Success of change management project depend on many factors, but communication play large part of it, without system thinking and designing of communication system, change management project is bound to fail.